servicing@irmgroup.info

IRM group is committed to providing its customers with the highest quality service. With qualified service engineers strategically located throughout the world, IRM group has the capability and expertise to provide its customers with comprehensive support 24 hours a day, 365 days a year. The service organization offers a variety of customer service options including:

System Service
IRM group provides a full range of customer service on all its products. With one of the largest service staffs in the industry, IRM group is always prepared to meet its customer needs during:

* installation
* commissioning
* scheduled preventative maintenance
* emergency requirements


Service Contracts
IRM group offers service contracts customized to any customer requirement. Service visits can be set-up monthly, quarterly, semi-annually, annually, or whatever best meets your needs.

Sensor & System Audits
To ensure the trouble-free and safe performance of your IRM group and AccuRay measuring system, service personnel will perform a complete check of the entire system.

Radiological Services
With an average of 13 years experience in the metals gauging industry, IRM group service engineers are trained and certified to handle all types of x-ray and nucleonic sources. With state and national certifications, IRM group can provide source inspection, source removal, source storage, and comprehensive maintenance and safety training.

Replacement Parts
IRM group knows the replacement parts can be just as important as the service engineer. Therefore, we provide spare part stocking programs or next day delivery for more unique circumstances at a fair price.

ISO9000/QS9000 Certified Samples
IRM group has the facilities to provide its customers with traceable thickness samples, laser cut from your material and measured for accuracy under lab conditions. We can also help make your gauging compliant with your ISO and QS regulations.

Training Classes
IRM group qualified trainers provide classes onsite or at our facilities for all of AccuRay and IRM group systems.